Last updated: 10 November 2026
This policy explains how SAYA SARL, operator of Hôtel Select, collects and uses your personal data when you use the hotelselect.re website, in accordance with the General Data Protection Regulation (GDPR) and the French Data Protection Act.
1. Data controller
SAYA, SARL with a share capital of €1,000, SIREN 843 927 088, RCS Saint-Denis — 1 bis rue des Lataniers, 97400 Saint-Denis, Reunion Island. Contact: contact@hotelselect.re — +262 262 41 13 50.
2. Data collected and purposes
- Contact form: name, email address and message, to answer your request (legal basis: pre-contractual measures or legitimate interest).
- Online booking: made on the BookVisit booking engine; the necessary data (identity, contact details, dates, payment or guarantee) are processed to perform the accommodation contract (legal basis: performance of a contract).
- Contact by phone, email or WhatsApp: exchanges are used only to handle your request.
- Audience measurement: Google Analytics 4, only if you accept it in the cookie banner (legal basis: consent).
- Stay at the hotel: hoteliers’ legal obligations (police registration form for foreign guests, invoicing, tourist tax) may require additional data at reception.
3. Recipients and processors
Your data are intended for authorised Hôtel Select staff and its technical service providers, within the limits of their tasks:
- Website hosting: o2switch, SAS, Chemin des Pardiaux, 63000 Clermont-Ferrand, France (servers located in France).
- Booking engine: BookVisit (Visit Group International AB, Sweden).
- Audience measurement: Google Ireland Limited (Google Analytics 4), with possible transfers to the United States governed by the Data Privacy Framework.
- Website backups: BlogVault.
- WhatsApp messaging: WhatsApp Ireland Limited (Meta), if you choose this channel.
The cookie banner is built into the website: no external provider manages your consent. Your data are never sold.
4. Retention periods
- Contact requests: 3 years from the last exchange.
- Booking data and invoices: for the duration of the stay, then 10 years for accounting records.
- Police registration forms (foreign guests): 6 months.
- Audience measurement cookies (Google Analytics): 13 months maximum.
- Your cookie choice: 6 months, after which you will be asked again.
5. Cookies
On your first visit, a banner lets you accept, decline or customise cookies. No audience measurement cookie is set without your consent, and declining does not prevent you from using the website.
- hs_consent (essential): stores your choice for 6 months.
- _ga, _ga_* (audience measurement, Google Analytics): only if you accept; 13 months maximum. They are deleted if you later decline.
You can change your mind at any time using the cookie icon at the bottom left of each page, the “Manage cookies” link at the bottom of the page, or the button below.
6. Your rights
You have the right to access, rectify, erase, restrict, object to and port your data, as well as the right to withdraw your consent and to give instructions about your data after your death. To exercise them: contact@hotelselect.re or by post to the registered office above, enclosing proof of identity if necessary.
If you believe your rights are not respected, you can lodge a complaint with the CNIL, the French data protection authority (www.cnil.fr).
7. Security
The website is only accessible via an encrypted connection (HTTPS), and access to data is limited to authorised persons.